Our aim is to handle cancellations and refund requests fairly, transparently, and as quickly as possible. Because availability and payments may be handled through third-party booking or payment providers, the exact refund result may depend on the booking terms shown at the time of reservation, the timing of cancellation, payment processor rules, and any non-refundable charges that were clearly disclosed before confirmation.

1. General approach

  • Please review the booking terms shown during checkout before confirming any reservation.
  • Some bookings may be fully refundable, partly refundable, or non-refundable depending on the selected rate, vehicle, season, timing, and provider terms.
  • Where a reservation is made for a specific date or rental period, statutory withdrawal rights may be limited or may not apply in the same way as for ordinary distance purchases.

2. How to request a cancellation or refund

If you need to cancel or request a refund, contact us as soon as possible using the details below and include your booking reference, full name, contact number, and reason for the request.

3. Refund process

  1. You contact us with your booking details and request.
  2. We review the reservation terms, payment status, booking source, and timing of the request.
  3. If the booking was made through a third-party booking or payment provider, we may need to confirm the status directly with that provider.
  4. We inform you whether the booking is eligible for a full refund, partial refund, credit, reschedule, or no refund under the applicable terms.
  5. Where a refund is approved, it is usually returned to the original payment method unless another lawful method is agreed.

4. Typical situations where refunds may be available

  • a booking is cancelled within the refundable period stated in the booking terms;
  • the requested vehicle is not available and no reasonable alternative can be agreed;
  • a duplicate payment or proven billing error occurred;
  • a refund is required by applicable law or expressly promised in the booking terms.

5. Typical situations where deductions or no refund may apply

  • late cancellations outside the free cancellation period;
  • non-refundable promotional or discounted rates;
  • no-show reservations where the customer does not arrive and no valid notice was given;
  • amounts already consumed by third-party processing, insurance, special add-ons, admin charges, or other disclosed fees where permitted;
  • bookings affected by missing documents, invalid licence, or failure to meet rental conditions.

6. Timeframes

We try to acknowledge refund or cancellation requests promptly. Once approved, the time for funds to appear may depend on the payment provider, bank, card issuer, or booking platform. In many cases this can take several business days, and in some cases longer.

7. Changes instead of cancellation

Where possible, we may help customers change travel dates, pickup times, or vehicle category instead of cancelling outright. Changes are always subject to availability and may affect the total booking cost.

8. Disputes and support

If you believe a refund decision is incorrect, please contact us again with any extra documents or screenshots. We will review the matter in good faith and explain the reason for the decision as clearly as possible.

9. Important note

This page is a general customer policy for our website and services. It does not replace the specific booking terms presented during reservation or the legal rights that may apply under Cyprus and EU consumer law. If there is any conflict, the mandatory legal rights of the customer and the booking-specific terms will take priority.

Last updated: 02 April 2026